Shipping Policy

At Quest Footgear, we understand that when you place an order with us, you are excited to receive your new footwear as quickly and conveniently as possible. That is why we have developed a shipping infrastructure designed for speed, reliability, and transparency. As a proudly Canadian company operating since 1990, we are committed to delivering exceptional service from the moment you click “purchase” to the moment your package arrives at your door.

Our Shipping Commitment

Quest Footgear employs some of the fastest delivery options available in Canada. For customers in major urban centers across the country, we frequently offer same-day or next-day delivery service. This accelerated shipping method reflects our dedication to getting your order into your hands without unnecessary delay. Next-day delivery is currently available for residential addresses only. In the event that we are unable to fulfill your order using a next-day courier for any reason, you will be promptly notified by email and your shipping method will be updated to a standard courier service at no additional cost to you.

Order Processing

Every order placed on questfootgear.com begins its journey in our carefully managed fulfillment system. During this processing window, our team locates your items, verifies your order details, prepares your products for safe transit, and coordinates with our shipping partners. Once your order has been processed and transferred to the courier, you will receive a shipping confirmation email containing tracking information specific to your package.

We ask for your patience during high-volume shopping seasons, such as holidays and major promotional events. While we strive to maintain our standard processing times, order volumes may occasionally extend this window. Please be assured that our teams work with dedication and urgency to move every order through our system as efficiently as possible.

Shipping Origins and Methods

All orders placed on questfootgear.com are shipped from within Canada. Depending on inventory availability and your location, your order may originate from our centralized Distribution Centre or from one of our retail locations across the country. This network allows us to select the fastest possible shipping route for each individual order.

When you order multiple items, we make every effort to consolidate your purchase into a single shipment. However, circumstances such as inventory distribution across multiple locations may require that items ship separately. In these cases, each item will be assigned its own unique tracking number, and packages may arrive on different days. This approach ensures that you receive each component of your order as quickly as possible rather than waiting for all items to assemble at one location.

Shipping Destinations and Rates

Quest Footgear proudly serves customers across all Canadian provinces and territories. Shipping charges are calculated automatically by our shopping cart system based on several factors, including the size and weight of the items in your order, the shipping method selected, and the destination address. All applicable shipping charges are clearly displayed on both the Shipping Information page and the Final Checkout page, allowing you to review and confirm these details before finalizing your purchase.

For customers located in Canadian territories, shipments are arranged via expedited courier services. Due to the specialized nature of these deliveries, shipping rates to territorial destinations may differ from standard provincial rates. Our website provides precise shipping costs once your billing and shipping information has been entered during the checkout process.

Ship to Store Option

Quest Footgear is pleased to offer convenient in-store pickup for online orders. The majority of orders placed on questfootgear.com are eligible for free shipment to the Quest Footgear retail location of your choice. This service provides a flexible alternative for customers who prefer to collect their purchases in person or who wish to avoid delivery to a residential or business address.

Certain exceptions apply to our free ship-to-store offer. Orders with a subtotal under $34.99 after applicable discounts, as well as items marked as clearance, may be subject to a reduced shipping fee when directed to a store location. This fee will be clearly indicated during the checkout process.

Order Tracking

We believe that visibility creates confidence. As soon as your order has been processed and picked up by our courier partner, tracking information becomes available to you. To access your tracking details, simply refer to the Shipping Confirmation email sent to the address associated with your order. This email contains a direct link to our tracking portal where you can monitor your package’s progress.

Alternatively, customers with a Quest Footgear Rewards account may log in to view order status and tracking information directly from their account dashboard. Please allow up to 24 hours for initial tracking scans to appear in the courier’s system, excluding weekends and statutory holidays. Once the courier has scanned your package, tracking updates will populate regularly throughout the delivery process.

Shipping Address Modifications

We understand that circumstances sometimes change after an order is placed. If you need to modify your shipping address, please contact our Customer Care Team as soon as possible. While we cannot guarantee address changes, we will make every effort to accommodate your request if your order has not yet been processed for shipment.

Please note that we are unable to change the province associated with a shipping address due to provincial tax regulations. If you require delivery to a different province, we recommend canceling your existing order and placing a new one with the correct shipping destination. Orders may be canceled directly through your Quest Footgear Rewards account within one hour of submission, or with assistance from our Customer Care Team thereafter, provided the order has not yet entered the shipping process.

Order Cancellation

If you wish to cancel an order, you may do so by logging into your Quest Footgear Rewards account within one hour of placing your order. After this window has passed, please reach out to our Customer Care Team. We will gladly verify your order status and, if it has not yet been processed for shipment, arrange for cancellation and refund.

Shipping During Peak Periods

During high-volume seasons such as winter holidays and major promotional events, our entire team works with increased focus and urgency to maintain our service standards. While processing times may extend modestly during these periods, we remain committed to moving every order through our system as quickly as circumstances allow. We share your excitement about your purchase and appreciate your patience as we work diligently to serve all of our valued customers.

Our Promise to You

Shipping is more than just logistics—it is the final step in our promise to deliver quality, value, and satisfaction to your doorstep. From our carefully selected courier partners to our dedicated fulfillment teams, every element of our shipping process is designed with your experience in mind. Whether you are ordering your everyday essentials or treating yourself to something special, Quest Footgear is honored to be part of your journey.

Thank you for choosing questfootgear.com. We look forward to serving you with every step you take.