Privacy Policy

Last Updated: February 12, 2026

1. Introduction and Commitment

Quest Footgear, operating through questfootgear.com, is proudly Canadian owned and operated since 1990. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. It reflects our dedication to transparency and compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws .

We respect your right to privacy and believe in obtaining your meaningful consent before collecting or using your personal information. This policy is a living document, and we may update it periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly .

2. What Personal Information We Collect

We collect information that identifies you or can reasonably be associated with you. This is referred to as “personal information.” Under PIPEDA, personal information includes any factual or subjective information about an identifiable individual .

The types of personal information we may collect include:

  • Contact Details: Your name, billing address, shipping address, and email address.
  • Account Information: Your username, password, security questions, and account preferences when you create a Quest Footgear Rewards account.
  • Transaction Information: Details of the items you view, add to your cart, purchase, return, or exchange, as well as your transaction history with us.
  • Payment Information: Credit card numbers, debit card details, and other financial information necessary to process your transactions. All payment processing is handled securely through our trusted payment partners.
  • Communications: Information you provide when you contact our Customer Care Team, submit product reviews, or participate in surveys or promotions.
  • Device and Usage Information: Your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, and information about how you navigate and interact with questfootgear.com, including the pages you visit, the time and date of your visit, and the time spent on each page .
  • Preference Information: Your product preferences, sizing information, and shopping interests that help us personalize your experience.

3. How We Collect Your Personal Information

We collect personal information through three primary channels :

Information You Provide Directly: You voluntarily provide personal information when you create an account, place an order, sign up for our newsletter, complete a contact form, submit a product review, participate in a contest or promotion, or otherwise communicate with us.

Information Collected Automatically: When you visit questfootgear.com, we automatically collect certain information through cookies, web beacons, and similar technologies. This includes your IP address, browsing behavior, and device information. These technologies help us remember your preferences, understand how visitors use our site, and improve your shopping experience.

Information from Third Parties: We may receive personal information from our service providers and business partners, including analytics providers, advertising networks, and payment processors. We may also obtain information from public sources to verify your identity or enhance our records, in accordance with applicable law .

4. How We Use Your Personal Information

We use your personal information only for legitimate purposes identified at or before the time of collection. These purposes include :

To Provide and Improve Our Services: We use your information to process and fulfill your orders, arrange for shipping, manage returns and exchanges, create and maintain your Quest Footgear Rewards account, provide customer support, and personalize your shopping experience by recommending products that may interest you.

To Communicate With You: We use your contact information to send order confirmations, shipping notifications, and responses to your inquiries. With your consent, we may also send you promotional communications, including emails about new arrivals, special offers, and upcoming sales. You may withdraw this consent at any time by using the unsubscribe mechanism provided in every marketing email.

To Enhance Security and Prevent Fraud: We use personal information to verify your identity, authenticate your account access, detect and prevent fraudulent or illegal activity, protect the security of our website and systems, and enforce our terms and policies.

For Analytics and Business Development: We analyze usage patterns and customer behavior to understand how our website is used, measure the effectiveness of our advertising campaigns, identify areas for improvement, and develop new products and services.

To Comply With Legal Obligations: We may use and disclose personal information as required by applicable laws, regulations, legal processes, or governmental requests.

5. When We Disclose Your Personal Information

We respect the confidentiality of your personal information and do not sell, trade, or rent it to third parties for their own marketing purposes. However, we may disclose your information in the following circumstances :

Service Providers: We share personal information with trusted third-party vendors who perform services on our behalf, including payment processors, shipping carriers, IT and cloud hosting providers, analytics services (such as Google Analytics), email marketing platforms, and customer support tools. These service providers are contractually obligated to protect your information and use it only for the specific services they perform for us.

Business Partners: With your consent or as permitted by law, we may share information with business partners to offer you co-branded services or special promotions. Our business partners are required to handle your information in accordance with applicable privacy laws and their own privacy policies.

Legal and Safety Reasons: We may disclose personal information when required by law, such as in response to a subpoena, court order, or other valid legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of substantially all of our assets, personal information may be transferred to the acquiring entity. We will require any such successor entity to abide by this Privacy Policy or provide you with notice and an opportunity to opt out of any material changes .

Affiliated Companies: We may share information with companies under common ownership or control, who will use your information in accordance with this Privacy Policy.

6. Cookies and Similar Technologies

Quest Footgear uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site .

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly, enabling features such as shopping cart functionality and account login.
  • Performance and Analytics Cookies: Collect anonymous information about how visitors use our website, allowing us to improve site performance and user experience.
  • Functional Cookies: Remember your preferences and choices, such as language or region, to provide enhanced, personalized features.
  • Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and measure the effectiveness of our marketing campaigns.

You may control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and performance of questfootgear.com.

7. How We Protect Your Personal Information

We implement appropriate physical, technological, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards include secure servers, firewalls, encryption of sensitive data during transmission, and restricted access to personal information on a need-to-know basis .

Despite our best efforts, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account .

8. Retention of Your Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete it or anonymize it so that it can no longer be associated with you .

Factors influencing our retention periods include the duration of our relationship with you, whether you maintain an active Quest Footgear Rewards account, legal obligations under applicable laws, and whether retention is advisable in light of our legal position (such as in connection with statutes of limitations, litigation, or regulatory investigations).

9. Your Rights and Choices

Under PIPEDA and applicable Canadian privacy laws, you have certain rights regarding your personal information :

Access: You have the right to request access to the personal information we hold about you. Upon receiving a verified written request, we will provide you with the existence, use, and disclosure of your personal information and give you access to that information, subject to limited exceptions permitted by law.

Correction: You have the right to request correction of any inaccurate or incomplete personal information we maintain about you. If we are unable to make the correction, we will note your request and your desired correction on your file.

Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide you with certain products or services.

Opting Out of Marketing Communications: You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions included in each email or by adjusting your preferences in your Quest Footgear Rewards account. Even after you opt out, we may continue to send you non-promotional communications, such as order confirmations and service-related messages.

To exercise any of these rights, please contact our Privacy Officer using the methods described in Section 13 of this policy. We will respond to your request within a reasonable time and in accordance with applicable legal requirements. We may need to verify your identity before processing your request.

10. Third-Party Links and Services

Quest Footgear may provide links to third-party websites, applications, or services for your convenience and information. These external sites operate independently from us and have their own privacy policies. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy practices, or data processing activities .

11. Children’s Privacy

Quest Footgear does not knowingly collect personal information from children under the age of majority in their province of residence. Our website and services are directed to adults who are capable of entering into legally binding contracts. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take reasonable steps to delete that information from our systems .

12. International Data Transfers

As a Canadian company, Quest Footgear primarily stores and processes personal information within Canada. However, some of our third-party service providers may operate facilities outside of Canada, including in the United States and other jurisdictions. As a result, your personal information may be transferred to, stored, or processed in countries where data protection laws may differ from those in Canada .

When we transfer personal information across borders, we do so in compliance with applicable laws and require that our service providers provide adequate protection for your information consistent with this Privacy Policy.

13. Accountability and Contact Information

PIPEDA requires organizations to designate an individual accountable for compliance with privacy principles . Quest Footgear has appointed a Privacy Officer responsible for overseeing our privacy practices and responding to your inquiries, concerns, or complaints regarding this Privacy Policy or our handling of your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please direct your correspondence to our Privacy Officer.

We take all privacy complaints seriously. If you make a complaint, we will acknowledge receipt promptly, investigate the matter thoroughly, and respond to you in writing with the outcome of our investigation and any steps we will take to address your concerns. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada .

14. Changes to This Privacy Policy

Quest Footgear reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational procedures. When we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. In some cases, we may provide additional notice, such as an announcement on our website or a direct communication to you.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of questfootgear.com following the posting of changes constitutes your acceptance of such changes.

15. Your Privacy Matters

At Quest Footgear, we believe that protecting your privacy is not just a legal obligation—it is fundamental to the trust you place in us. For over three decades, we have built our reputation on integrity, quality, and respect for our customers. This Privacy Policy is a reflection of those values and our ongoing commitment to earning your confidence every day.

Thank you for choosing Quest Footgear. We are honored to be part of your journey and remain dedicated to safeguarding the personal information you entrust to us.